FAQ
Frequently Asked Questions (FAQs)
Welcome to our women's lingerie website! Here are some answers to common questions that may help you better understand our products and services. If you have any other questions or need further assistance, please feel free to contact our customer support team.
Q1: How do I choose the right size for me?
A: We recommend referring to our size guide based on your bust and underbust measurements. However, please note that sizes may vary across different brands and styles of lingerie. If you're unsure about which size to choose, we suggest measuring yourself and contacting our customer support team for personalized size advice.
Q2: How should I care for my lingerie?
A: To protect the fabric and prolong the lifespan of your lingerie, we recommend following the care instructions on the garment's label. Generally, use a mild detergent, hand wash or select a gentle machine cycle, and avoid bleach or tumble drying. Please note that different materials may require different care methods, so check the product instructions when making a purchase.
Q3: What is the process for returns and refunds?
A: We offer a returns and refunds service. If you're unsatisfied with your purchase, you can contact our customer support team within 30 days of purchase to request a return. We will guide you through the return process and process a refund once we receive the returned item. Please refer to our returns and refunds policy for more details.
Q4: How can I contact the customer support team?
A: Our customer support team is ready to answer your questions and provide assistance. You can reach us through the following methods: service@bencora.com. We aim to respond to your inquiries as soon as possible.
Q5: Do you offer international shipping?
A: Yes, we provide international shipping services. Please select your country/region during checkout and provide an accurate shipping address. International shipping times and costs may vary depending on the destination and chosen shipping method. Please review the relevant information about international shipping before completing your purchase.
Q6: Can I exchange the purchased lingerie for a different style or color?
A: According to our return policy, if you're unsatisfied with your purchased lingerie, you can return the item and choose either a refund or an exchange for a different style or color. Please note that certain restrictions and conditions may apply. Refer to our return and refund policy for more details.
Q7:WHAT PAYMENT METHODS DO YOU ACCEPT?
A:We accept all major credit/debit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
Q8:How Long Does Shipping Take?
A:Shipping takes 1-2 weeks depending on location. Some distant areas can take a bit longer. But we will get to you.
Q9:How do I track my order?
A：We will email you tracking information as soon as your order ships. You can also contact our customer service team to help you check the latest logistics information. Usually your tracking number will be updated 3-7 days after your order is shipped. Please wait patiently. We will ensure that the package will be delivered. In the event of lost items, long-term logistics updates or undelivered conditions (usually caused by local logistics providers), we will also resend new packages to you for free, so that your money will not be wasted, and you can always Trust our professional team.
We hope that these FAQs have provided you with helpful information. If you have any other questions or need further support, please don't hesitate to contact our customer support team. We are dedicated to providing you with excellent service and satisfactory answers. You can reach us through the following methods: service@bencora.com
Welcome to our women's lingerie website! Here are some answers to common questions that may help you better understand our products and services. If you have any other questions or need further assistance, please feel free to contact our customer support team.
Q1: How do I choose the right size for me?
A: We recommend referring to our size guide based on your bust and underbust measurements. However, please note that sizes may vary across different brands and styles of lingerie. If you're unsure about which size to choose, we suggest measuring yourself and contacting our customer support team for personalized size advice.
Q2: How should I care for my lingerie?
A: To protect the fabric and prolong the lifespan of your lingerie, we recommend following the care instructions on the garment's label. Generally, use a mild detergent, hand wash or select a gentle machine cycle, and avoid bleach or tumble drying. Please note that different materials may require different care methods, so check the product instructions when making a purchase.
Q3: What is the process for returns and refunds?
A: We offer a returns and refunds service. If you're unsatisfied with your purchase, you can contact our customer support team within 30 days of purchase to request a return. We will guide you through the return process and process a refund once we receive the returned item. Please refer to our returns and refunds policy for more details.
Q4: How can I contact the customer support team?
A: Our customer support team is ready to answer your questions and provide assistance. You can reach us through the following methods: service@bencora.com. We aim to respond to your inquiries as soon as possible.
Q5: Do you offer international shipping?
A: Yes, we provide international shipping services. Please select your country/region during checkout and provide an accurate shipping address. International shipping times and costs may vary depending on the destination and chosen shipping method. Please review the relevant information about international shipping before completing your purchase.
Q6: Can I exchange the purchased lingerie for a different style or color?
A: According to our return policy, if you're unsatisfied with your purchased lingerie, you can return the item and choose either a refund or an exchange for a different style or color. Please note that certain restrictions and conditions may apply. Refer to our return and refund policy for more details.
Q7:WHAT PAYMENT METHODS DO YOU ACCEPT?
A:We accept all major credit/debit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
Q8:How Long Does Shipping Take?
A:Shipping takes 1-2 weeks depending on location. Some distant areas can take a bit longer. But we will get to you.
Q9:How do I track my order?
A：We will email you tracking information as soon as your order ships. You can also contact our customer service team to help you check the latest logistics information. Usually your tracking number will be updated 3-7 days after your order is shipped. Please wait patiently. We will ensure that the package will be delivered. In the event of lost items, long-term logistics updates or undelivered conditions (usually caused by local logistics providers), we will also resend new packages to you for free, so that your money will not be wasted, and you can always Trust our professional team.
We hope that these FAQs have provided you with helpful information. If you have any other questions or need further support, please don't hesitate to contact our customer support team. We are dedicated to providing you with excellent service and satisfactory answers. You can reach us through the following methods: service@bencora.com